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Jamie Gavin



Growing Number of Smartphone Users Bodes Well for Mobile Web

By Jamie Gavin - January 12, 2010

This post was originally published at new media age on January 7, 2010.

Many key developments in digital media stand poised to redefine the way we consume content across platforms in 2010. Among these will be the introduction of paid-for content, further blurring of traditional TV broadcasting and online video distribution, and a significant acceleration in mobile internet use. This last is particularly important, for while content will continue to converge under the digital umbrella, the mobile internet can bring it to a wider and more consistently engaged audience.

By October 2009 there were approximately 48m mobile subscribers aged 13 and over in the UK. Of these, 13.3m accessed the internet from a mobile browser and just under 17m used a mobile app. Driven largely by the success of the iPhone, smartphones already account for 17.5% of handsets in the UK. When you consider that 65% of smartphone users accessed the internet in October 2009 compared with just 28% of all UK mobile subscribers, the potential for these devices to drive mobile internet use becomes clear.

Apps are undoubtedly the poster boys of the smartphone revolution. With more than 100,000 of them now available, their diversity is clearly appealing to a broad audience. Of the 17m mobile subscribers who used an app in October 2009, maps were the most popular, followed by weather, social networking and search apps.

But beyond the current must-have status of apps, more pragmatically the mobile internet is fast becoming part of our daily lives. Some 3.3m people accessed news and information daily through their mobile in October 2009, with a further 4.3m doing so on at least once a week. Of all UK mobile internet users, 41% were aged over 35, proving that this phenomenon isn’t the preserve of the young.

In many ways the mobile internet will this year finish what the fixed internet started. One could argue that the internet has always been fundamentally flawed: the most up-to-the minute, real-time distribution mechanism in the history of media is constrained by access and hardware. The mobile internet looks set to rectify this, providing round-the-clock, immediately accessible news, information, entertainment and communications. At the risk of hailing the coming of yet another false dawn, expect the mobile internet to be big in 2010.

Total UK Mobile App Users

comScore Wins MEFFY's Mobile Business Intelligence Award

By Jamie Gavin - July 16, 2009

Last month comScore was delighted to receive the M.E.F. Award for Business Intelligence in mobile media, a prestigious award acknowledging the work currently being done by comScore in conjunction with the GSMA and U.K. mobile operators to comprehensively and anonymously measure the mobile world.

Here at comScore we are well aware of the growing importance of measuring online activity across the entire spectrum of digital platforms, and this award highlights the importance of this research as a stepping stone, not only for comScore, but for the digital media industry at large as we pursue the challenge of measuring the entire digital universe.

Paul Goode, SVP of Census Solutions at comScore, and Henry Stevens, GSMA Director of Media & Entertainment, offer their thoughts on winning the prestigious award:

Valencia Festival of Media

By Jamie Gavin - April 27, 2009

With comScore chairman and co-founder Gian Fulgoni, and comScore mobile expert Paul Goode, both speaking at the event, I travelled to Valencia last week to attend the Festival of Media.

The sun shone brightly on the modern senate building, providing a welcoming emblem of an ancient industry transitioning itself towards a Web 2.0 world. Inside the congress centre, allegory gave way to action, as the impressive surroundings rang-out with a pragmatic and pioneering determination to find genuine answers to the key questions facing the industry today.

In this respect the Festival was one of the most rewarding industry gatherings that I have attended in some time. The recession has sparked newfound momentum in the industry’s quest to integrate itself into the advertising world, and that focus made for an electric atmosphere throughout the two day program.

For our part, we were glad to be involved in the debate, and able to emphasize the importance of accurate quantitative tools in helping move the flow of ad-dollars online.

If there a few remaining outlaws in the media world who still refute this approach, then I would cite my own allegory to emphasize the impact that good research can have on media content and advertising. When Will Smith moved to Hollywood for the first time, he sat down with his agent and together they researched a list of the top 10 highest grossing movies of all time. From that list they found that:

This kind of data collection empowered “Big Will” to become a most successful film actor, and highlights that even an industry that trades upon its creativity and individuality must employ quantitative analytical techniques if it is to truly excel.

With that in mind Mr. Fulgoni took to the stage on the morning of the first day to brief the room on how relevant and reliable data can provide the catalyst for changing media markets and specifically in today’s digital climate, move ad-dollars online.

His presentation was followed by a press conference examining online media business models alongside Hernan Lopez, COO of Fox International Channels, and Saul Berman, Strategy & Change Practice Leader for IBM Global Services. For exclusive highlights of this press conference stay tuned for another update here on the comScore blog later this week!

The media industry still has a long way to go before it is able to realize its full potential on new and growing digital platforms, but what I witnessed in Valencia was an industry not only now set-up to deal with that change, but ready to welcome it with open arms. Just as we know that people like going to the movies, we also know that they like going online – over one billion people accessed the Internet around the world in March. The key now will be to find those digital platforms that involve special effects and a creature and a love story, to facilitate the monetization of content online.

Everton: The People's Club

By Jamie Gavin - March 4, 2009

OK, this is very amusing so check this out!

It would seem that out of all U.K. visitors to Evertonfc.com, 46.8 percent come from the North West, compared to just 16.8 percent of all U.K. visitors to Liverpoolfc.tv! These numbers are based on 3 months worth of data rolled-up into a single month average (in this case ending January 2009). So in other words, these numbers are not affected by seasonal fluctuations, or temporary-regional migrations, they are literally “averaged out over the course of the season to date!”

Ergo, the majority of Liverpool’s U.K. fan base isn’t really made up of Liverpudlians at all!!! In fact, 20.3 percent of U.K. visitors to their site hail from LONDON! Say it with me...Unbelievable Jeff!

For a more qualitative measure, just ask Everton manager David Moyes, who gave this comment when he first signed up with the club: "I am from a city (Glasgow) that is not unlike Liverpool. I am joining the people's football club. The majority of people you meet on the street are Everton fans. It is a fantastic opportunity, something you dream about. I said 'yes' right away as it is such a big club."

Oh, and if you are wondering where I am while I’m writing this post by the way: London (part of the 4.8 percent of visitors to Evertonfc.com who reside here, I’m afraid!)

Cookies Still Food for Thought for Online Advertisers in Europe

By Jamie Gavin - February 11, 2009

At the WARC “Measuring Advertising Performance” conference at the Royal Garden Hotel here in London last week, comScore’s SVP and Managing Director of Europe, Mike Read, presented a very digestible overview of the current tools available to advertisers and agency planners in the online arena.

Mike covered a range of topics including the segmentation of heavy, medium and light Internet users, behavioral and socio-demographic targeting, and how to maximize return on investment when planning online media campaigns.

One significant take-away from the question and answer session that followed, was how concerned the industry still is with the issue of cookie deletion, and the overstatement of site visitors that site-centric (i.e. server-side) data can cause.

Frank Harrison, Strategic Resources Director at Zenith Optimedia Worldwide, flagged the overstatement of unique visitors based on site-centric data as one of the key challenges facing the industry.

“The cookie deletion issue is big and growing and there is a real need for transparency and clarity regarding it,” said Harrison. “If cookie deletion does indeed mean that reach is overstated by up to 2.5 times, there is an equivalent understatement of online ad frequency, and that needs to be addressed. Advertisers need to know what they are getting for their money online.”

Using cookies as a viable metric to count online eyeballs has been a hotly contested issue for some time in the U.S. and, increasingly, it is being acknowledged by media buyers and sellers alike that cookie deletion inflates server-side estimates of the true number of unique visitors. In fact, a recent legal episode in the U.S. has vividly demonstrated the magnitude of the issue: http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=99911

The feedback of Mr. Harrison and others in the U.K. indicates that the debate on this side of the pond has gone from simmer to boil, provoking new concerns in the agency world about the inherent inaccuracies in the use of cookie-based methodologies as a valid way to measure online advertising reach and frequency.

comScore authored an empirical research study on cookie deletion nearly two years ago that has gone a long way towards resolving debate in the U.S. about the impact of cookie deletion on server-side measurement and which demonstrated that panels (which don’t rely on cookie-based counting) are a much more accurate approach. Perhaps it is time that Europe gain a deeper understanding of the issue as well.

If you are interested in learning more about the effects of cookie deletion, please download your free copy of the comScore Cookie Deletion White Paper: http://www.comscore.com/request/cookie_deletion.asp

Online Poster Boy 2008

By Jamie Gavin - February 6, 2009

Social networking was the undisputed poster boy of the online world in 2008, finishing the year with a community representing 80% of the U.K.'s total online population. We would not expect to see such staggering growth in visitor numbers again this year – they are already there – but this is clearly still going to be an important space and a very real and tangible pillar of the emerging "Web 2.0" world that grew up in front of our very eyes last year.

What will be interesting to watch with social networking in 2009, is that this medium has largely established itself as the status quo now, in effect becoming the wall instead of the poster. With 57% of the U.K.'s total social networking community coming from the over 35 segment, and a user base spanning social grades and income levels, it can no longer be considered a niche that is the preserve of the young, or the affluent, or the Star Trek fan.

What you have now is a vast user base operating within a brand new medium that has been specifically set-up to maximise communications. It is possible that this huge audience will begin to fragment again, as borders do when empires swell, and seek more fashionable communities which they feel are closer to their persona. I would not expect to see people abandoning the Facebooks and MySpaces of this world - that would be like your grandfather abandoning the post office for love letters, fridge notes, homing pigeons, but there is definitely room in this community for both homogeny and diversity.

What that in turn would cause is an influx of smaller, more stylised social networking sites into the market, which of course is good news for advertisers looking to deliver more targeted messages to a much more clearly defined set of audiences.

Euro2008 Sends Flood of Traffic to UEFA.com (Union of European Football Associations’ site) - and the U.S. gets more excited than anyone…

By Jamie Gavin - August 15, 2008

Regular visitors to this particular stretch of the blogosphere may remember my first ever comScore post, which charted the influx in traffic to MLS.com following the signing of David Beckham to the LA Galaxy…

A year on and online interest in the MLS remains strong, and I am pleased to say that the league became a comScore Media Metrix client in June 2008, in a month that saw the site rack up 394,000 U.S. and a total of 500,000 worldwide visitors.

Indeed, whether you want to attribute it directly to “the Beckham factor” or not (I, of course, am inclined to do so), U.S. interest in soccer is undoubtedly picking up, as this recent analysis of traffic to UEFA.com – the official website of the Union of European Football Associations and the tournament’s organizing body - during Euro2008 shows.

Total Unique Visitors (000)* to Uefa.com
Age 15+, Home & Work Locations
May – June 2008
Source: comScore World Metrix
CountryMay-08Jun-08% Change
Europe3,4589,102163
Outside Europe2,6398,536223
United States2741,032277
Italy213751253
Austria61200226
Germany6041893214
Switzerland105314198
Netherlands159443178
Portugal77208171
Belgium73197170
Spain135326141
Norway1844140
France275627128
United Kingdom697138398
Ireland305275
Sweden488269
Denmark375755
Russian Federation26736737
FinlandN/A78N/A

* Excludes traffic from public computers such as Internet cafes or access from mobile phones or PDAs.

**Rankings based on the 16 individually reportable European countries in comScore World Metrix, + U.S. Total European Internet audience figures are comprehensive and include visitation from countries that are not individually reportable.

European traffic to UEFA.com grew 163 percent in June 2008 (Euro2008 was played between June 7 and June 29) to reach over 9 million unique visitors. Outside of Europe, the tournament also generated great interest online, with unique visitor numbers increasing 223 percent to 8.5 million.

However the most fascinating finding is that during the month in which the tournament was played, U.S. traffic to UEFA.com increased more dramatically than any of the European countries analysed (277 percent), growing at a faster month on month rate than World Cup winners Italy (253) percent, and tournament hosts Austria (226 percent) and Switzerland (198 percent). This highlights the increasing popularity of the sport in the U.S. If the sky was crying when Bex left the U.K., it is certainly looking rosier over U.S. soccer fields these days…

Taking the Online Video Trend Offline

By Jamie Gavin - June 30, 2008

I was recently privileged to be asked to appear in Adam Buxton’s excellent new BBC3 pilot, MeeBox.

While my fleeting performance in the all too familiar guise of “cheeky cockney rogue” did little to set the world ablaze, the screening of the show itself represented an important signpost in the evolution of online video. As the Times Online recently put it, welcome to the world of Internet TV.

When I made my last post a month or so ago, I focused on the technological implications of the convergence of television and the Internet, but what is also becoming increasingly interesting is the cultural effects that online video is beginning to have on the traditional television medium.

MeeBox is made up entirely of online video style content, a full length television sketch show dedicated to the humorous clips of the online video world. The whole thing is polished off with an exclusive soundtrack from the awesome and equally online savvy, Radiohead, reaffirming that what was once thought the preserve of a very niche community of early adopters has now well and truly made it into the mainstream.

Even more captivating is that the show – like almost all of the BBC’s content these days – was made instantly available online via the BBC iPlayer. So that’s online videos, packaged together and screened as a television show, distributed over the Internet…what’s that about life imitating art… imitating life?!

The comScore figures certainly underline the uptake in online video usage over the past year. According to comScore, YouTube alone has grown 71 percent over the past twelve months to reach 307 million worldwide visitors in May 2008, with 18.4 million of these visitors coming from within the U.K.

Analysis from comScore Video Metrix, which was launched in the U.K. earlier this year, shows that online video viewing in the U.K. is rising sharply. The number of videos being watched by U.K. viewers grew significantly over the first quarter of 2008, increasing 13 percent from December 2007 to reach 3.5 billion videos for the month of March, while the total time spent watching videos online grew 10 percent, to reach a total of 172 million hours in March.

The growing importance of online video technology – to both the Internet and traditional media alike – cannot be overstated, and to view this medium simply as a technological advancement that offers an alternative way of distributing moving pictures would be to underestimate its appeal. This sector has become a cultural phenomenon that is changing the way we think about and interact with media, and as the screeing of MeeBox last weekend showed, this is a culture that looks set to become ever more engrained into the mainstream.

Take over TV

By Jamie Gavin - April 14, 2008

What's in a name? That which we call a rose by any other name would smell as sweet
  - William Shakespeare, 1594

When I first joined the media industry a few years ago, the big buzz was around “converging media.” What began as a vision of a brave new world in which magazines would be mobile (imagine that!) and toasters would read out the morning headlines, was quickly hijacked as a fashionable euphemism for the migration of content online. The Internet it was feared, would become something of a “threat” to traditional media…the big black hole in the corner swallowing up everything and anything that it could.

And so we come to the present day. And a world in which 57% of the U.K.’s total population is watching videos online…a world in which the BBC, the godfather of the “traditional television” industry as we have come to think of it today, is beginning to build upon an already formidable online presence, with the launch of the BBC iPlayer. Significantly, the broadcaster has just signed a deal that will allow this service to be accessed through the Nintendo Wii – that’s the BBC, being broadcast over the Internet, soon to be appearing on your TV screen.

According to comScore Video Metrix, which was launched outside the U.S. this month, over 5 million people watched over 2 million hours worth of video content on BBC Sites in December. This audience accounted for just over 10% of the total U.K. country population and (just for the record) 15% of the total U.K. online population – which of course, is an ever decreasing void. What I like about this statistic is that the iPlayer wasn’t even officially launched until Christmas, so expect to see these numbers rise even further over the course of 2008, especially given that the iPlayer brings with it full length BBC shows!

And when you consider that the iPlayer is still a U.K. specific product, in a company that derives around 60% of its online traffic from overseas –- the potential for the iPlayer is – to go a little bit “TV drama” on you for this one – monumental! Let’s also not forget, that unlike the traditional publically funded model that the BBC runs on in the U.K., overseas the company is allowed to sell online advertising, and it does so, very successfully.

But what this all really symbolizes is the change in attitude that the industry has privately been undergoing for some time now. While the spotlight was focused on social networking in 2007, online TV was quietly making its mark. And while all that was going on, data from my U.S. comScore colleagues recently showed that the Internet now delivers 40% more Gross Ratings Points of advertising than television. The fact that the CPM’s are so much lower on the Internet is what holds down the total advertising dollars spent online.

Being able to increase CPMs for online advertising might just be the catalyst that turns these two households’ rancor to pure love, because if television broadcasters can demonstrate that they can create even more ROI for advertisers by delivering their programming content online, then a marriage between these two mediums makes for an irresistible development. If that happens, we could soon find ourselves living in a world that asks: Is this Internet television? Or television online? But in the end, what’s in a name?

Super Bowl XLII Set to Break Online Records in the U.K.

By Jamie Gavin - January 29, 2008

In October 2007, the NFL history books were re-written, as the first ever regular season game to be played outside the U.S. was staged on the hallowed Wembley turf in London.

It was also the month that produced another NFL first, as U.K. based fans flocked to the NFL Internet Group property (owner of NFL.com) in record numbers.

And, whilst the 291,000 fans who visited the property from within the U.K. in October might seem like a drop in the ocean compared with the some 16 million fans that visited from within the U.S. that month, interest on this side of the pond is undoubtedly growing.

They say it’s not the size of the left tackle but the weight of the heart he throws into it that counts – a logic that might explain why Washington’s Clinton Portis averaged more than twice as many yards per game than LaDanian Tomlinson during the regular season!

Here in the U.K., it is not necessarily the increasing size of the online NFL audience that will be of particular interest to advertisers, but its value. As comScore CEO Magid Abraham revealed at the DLD conference in Munich earlier this week, more than half of the Internet’s audience is represented by “long-tailers”, that is to say infrequent, occasional users, which is a notoriously difficult segment for advertisers to reach.

Not so in the case of U.K. NFL fans, who have been staying up into the wee small hours to watch the games being beamed over by satellite since the mid-eighties. Online they are a highly engaged lot, averaging 42 minutes, 4.7 visits and 32 pages per month on their favourite American Football site.

But it is when you examine the heaviest segment of U.K. online sports fans that the really interesting stuff starts to shine through. Heavy U.K. Sports site users are what you might call “die-hard” NFL fans, 466% more likely to show up on the NFL Internet Group property than your average Internet user. To put this in perspective, this is 61% higher than their likelihood of visiting the Guardian “Soccer” pages, 73% higher than TheFA.com, and 78% higher than the fabled Football365.

With the BBC announcing to screen the Super Bowl for the first time in its history this February, and the NFL planning to roll back into town later in the year, expect to see U.K. traffic to NFL Internet Group grow even more in 2008.

Oxford is winning the battle, but Cambridge will win the war for online eyeballs

By Jamie Gavin - December 5, 2007

Here in comScore’s U.K. office, we have the privilege of being surrounded by some of the most illustrious academic establishments in the world. A huge intermingling campus of activity stretches from Holborn to Chancery Lane, spilling out onto the Northbank of the river Thames. This is the true hub of the city, where all of London’s various districts of finance, media, commerce and law come to meet, and students from all over the world come to study.

So inspiring is the scenery that it got me thinking, what are the most popular universities in the U.K. as measured by the number of people who visit their Websites? And, what proportion of their visitors come from overseas?

Not surprisingly, Oxford was the most visited university Web site in the U.K. in October with 534,000 unique U.K. visitors. Cambridge wasn’t too far behind its long established rival with 434,000, but you might be surprised to see the University of Newcastle sandwiched between the two, with 461,000. Edinburgh is another popular choice – attracting 389,000 unique visitors in October, while London is represented by University College London, which received 347,000.

Top Ten U.K. University Websites
Ranked by Total U.K. Unique Visitors (000)
October 2007
Total U.K., Age 15+ - Home & Work Locations*
Source: comScore World Metrix
Institution Total U.K. Unique Visitors (000) Total Worldwide Unique Visitors (000) % of Total
Unique Visitors from Overseas
Oxford5341,682 68
Newcastle461 1,630 71
Cambridge434 2,084 79
Edinburgh389 1,277 70
University College London (UCL) 347 1,787 81
Leeds 314 734 57
Birmingham 304 605 50
Warwick 298 543 45
Bristol 291 728 60
Southampton 290 542 46
* Excludes traffic from public computers such as Internet cafes or access from mobile phones or PDAs

Yet what is perhaps most startling about this list is the proportion of visitors that are accessing these sites from outside of the U.K. On average, 63 percent of the total traffic to these sites came from overseas in October, reaching as high as 81 percent in the case of UCL.

When you look at the total number of U.K. unique visitors to Oxbridge Websites you could be forgiven for thinking that Oxford has won the battle for online eyeballs. But if that is the case, then taking into consideration total worldwide traffic to these sites you would have to say that Cambridge is winning the war.

Nonetheless, I can say one thing with certainty. As I make my way home through the bustling centre of London’s academic community, I will be doubly proud tonight for two reasons. One, the great academic institutions on which this country were built are still the apple of the international eye, and are still striving to break-down cultural boundaries and build a more harmonised, cosmopolitan community. And two, at the heart of that community, at the centre of its campus, I have access to the most accurate anthropological research tool that we have ever been able to leverage: the power of comScore World Metrix data.

Beckham in the States: From the Cosmos to the Galaxy

By Jamie Gavin - July 20, 2007

Hello, my name is Jamie Gavin, and I am the newest member of the comScore marketing and communications team based in our London office. As an Englishman, I am obviously a MASSIVE football (no, NOT soccer!) fan, and what better time to make the trip across the Atlantic than on the tailcoats of one of the greatest Englishmen to ever play the game. David Beckham, or ‘Bex’ as we call him on the other side of the pond, has just signed a deal reported to be worth over $250 million with US “soccer” team LA Galaxy, and for what it’s worth, here are my two cents.

In 2005, the Guardian ran an excerpt entitled “When Pele and Cosmos were Kings" from Gavin Newsham’s book Once in a Lifetime. It told the story of everything from the media frenzy surrounding Pele's arrival, to the meteoric rise of the sport in America, and eventually to Pele’s final game for the club. Apparently as the game progressed, the heavens opened, drenching the entire 75,000 congregation. The next day a Brazilian newspaper ran the headline: "Even the Sky Was Crying."

But now the US has a new football hero – a modern hero – who is proving just as popular on the Internet as he ever was on the football field. According to comScore data, when Beckham announced in January that he would be signing for the LA Galaxy club, worldwide traffic to the Major League Soccer website increased by over 250%. The number of unique visitors to the site in January 2007 reached 808,000, up from 230,000 in December 2006.

Exactly half of this traffic came from within the United States, with the number of unique visitors from the U.S. in January increasing to 404,000 from 159,000 the previous month. As a new year began, American eyes were undoubtedly on David Beckham.

As a youngster growing up in England I was always fascinated by the similarities between Pele and David Beckham. The Brazilian had been immortalised to me as the man who had almost scored from the halfway line in the 1970 World Cup, but Beckham…well…he actually achieved it.

On Saturday night – injuries permitting – he will find himself stepping out into the great man’s shoes once again when he plays his first game for his new US club, LA Galaxy. The question now is, can he finally step out of his shadow and succeed where Pele could not? Can Beckham lift football to a position of permanent prominence in America?

One thing is for certain, the man who captained his country 58 times and single-handedly led them to the quarter finals of the last World Cup will be sorely missed. I checked in at home – the week before Beckham was due to be unveiled by the Galaxy it rained so much in England that half the country flooded – even the sky was crying!

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